Hashes Agency Legal & Compliance Policy

Last Updated: July 10, 2023.

Preamble

Hashes Agency LLC (“Agency,” “we,” “our,” “us”) conducts business in strict compliance with the laws of the United States, international regulations, and the contractual obligations it undertakes with its clients.

This Legal & Compliance Policy (“Policy”) outlines the principles, responsibilities, and frameworks through which the Agency ensures compliance with:

  • U.S. Federal and Florida State Laws

  • Federal Trade Commission (FTC) Advertising Guidelines

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • PCI-DSS Payment Processing Standards

  • OFAC Sanctions & Export Controls

  • Merchant processor requirements of Stripe, PayPal, Wise, Payoneer, and Square.

All employees, contractors, vendors, and clients are bound by this Policy.

For legal and compliance inquiries, contact:

Article I: Purpose and Scope

1.1 Purpose

This Policy establishes the legal and compliance framework under which Hashes Agency operates, ensuring:

  • Ethical and lawful delivery of services.

  • Transparency in contractual obligations.

  • Protection of client and agency rights.

  • Alignment with payment processor and regulatory standards.

1.2 Scope

This Policy applies to:

  • All contracts, services, and subscriptions.

  • All cross-border transactions.

  • All employees, contractors, vendors, and partners of Hashes Agency.

Article II: Definitions

2.1 Agency — Hashes Agency LLC, a Florida-registered Limited Liability Company.
2.2 Client — Any individual or entity engaging Agency services.
2.3 Compliance — Adherence to laws, regulations, and internal policies.
2.4 Dispute — Any legal disagreement regarding services or contracts.
2.5 Export Control Laws — U.S. and international laws regulating transfer of services across borders.
2.6 Sanctioned Entity — Any individual or organization listed under OFAC, UN, or EU sanctions.

Article III: Regulatory Compliance

3.1 U.S. Laws

  • Governed by Florida law and U.S. federal statutes.

  • Compliance with FTC advertising guidelines.

3.2 International Regulations

  • GDPR compliance for EU clients.

  • CCPA compliance for California residents.

  • Local consumer laws where applicable.

3.3 Payment Compliance

  • PCI-DSS standards for card payments.

  • Anti-Money Laundering (AML) compliance with Stripe, PayPal, Wise, Payoneer, and Square.

Article IV: Export Control and Sanctions

4.1 Export Restrictions

  • Services not provided to countries sanctioned by the Office of Foreign Assets Control (OFAC).

  • No engagement with blacklisted entities.

4.2 Restricted Services

  • Prohibited industries: terrorism financing, illegal gambling, adult content (where prohibited by law).

4.3 Client Responsibility

  • Clients must confirm they are not located in restricted jurisdictions.

Article V: Contractual Obligations

5.1 Service Contracts

  • All engagements governed by a written agreement or digital acceptance of Terms.

5.2 Modification of Contracts

  • Changes valid only if documented in writing.

5.3 Breach of Contract

  • Agency reserves right to terminate services for breach (fraud, non-payment, misuse).

Article VI: Dispute Resolution

6.1 Escalation Process

6.2 Jurisdiction

  • All disputes resolved under Florida jurisdiction.

6.3 Arbitration

  • Binding arbitration may be used in place of litigation, unless law requires otherwise.

Article VII: Risk Management and Liability

7.1 Limitation of Liability

  • Agency liability capped at amount paid by client in preceding 3 months.

7.2 Indemnification

  • Clients agree to indemnify Agency against claims arising from misuse of services.

7.3 Force Majeure

  • No liability for disruptions caused by natural disasters, government actions, or internet outages.

Article VIII: Vendor and Third-Party Compliance

8.1 Vendor Standards

  • Vendors must comply with Agency’s compliance framework.

8.2 Third-Party Platforms

  • Use of platforms like Facebook, Google, TikTok subject to their terms.

8.3 Liability Limitations

  • Agency not liable for third-party platform downtime or policy changes.

Article IX: Data Protection and Privacy

9.1 Client Data Handling

  • Governed by Privacy Policy.

9.2 Incident Notification

  • Breaches reported to affected clients within 72 hours.

9.3 Escalation

Article X: Enforcement

10.1 Monitoring

  • Compliance audits conducted annually.

10.2 Disciplinary Action

  • Violations by employees may result in termination.

10.3 Legal Action

  • Violations by clients may result in contract termination and legal claims.

Article XI: Case Scenarios

Scenario 1: Client from a sanctioned country attempts to purchase services.

  • ✅ Service denied; reported under OFAC compliance.

Scenario 2: Client disputes service delivery without contacting billing.

  • ❌ Chargeback contested with Stripe using contracts and delivery logs.

Scenario 3: Agency contract terminated due to breach.

  • ✅ Client liable for outstanding invoices.

Article XII: Governing Law and Jurisdiction

  • This Policy governed by laws of Florida, U.S.

  • Jurisdiction: Florida courts.

  • Arbitration permitted where law allows.

Article XIII: FAQs (Expanded)

Q1: What if I’m based outside the U.S.?
✔ You are bound by this Policy, plus applicable local consumer protection laws.

Q2: Can I engage Hashes Agency if I’m in a sanctioned country?
❌ No, services are denied under OFAC laws.

Q3: What if a platform like Facebook suspends my ads account?
✔ Agency is not liable for third-party platform policies.

Q4: Who handles compliance reviews?
✔ Our Legal Department (legal@hashesagencyllc.com) supported by Management.

Q5: What happens if I file a chargeback?
✔ It is treated as breach of contract; Agency will dispute with evidence.