Hashes Agency Refund & Cancellation Policy

Last Updated: September 22, 2025.

1. Introduction

At Hashes Agency LLC (“we,” “our,” “us”), client trust and transparency are the cornerstones of how we operate. We understand that investing in digital marketing, CRM automation, and AI-driven solutions is a significant decision. Our mission is to provide clear, fair, and professional guidelines that protect both our clients and our agency in all financial matters, including refunds, cancellations, and disputes.

This Refund & Cancellation Policy (“Policy”) outlines the rights, obligations, and procedures that govern refunds and cancellations for all services purchased from Hashes Agency. It is designed to comply with the requirements of major payment processors including Stripe, PayPal, Wise, Payoneer, and Square, as well as applicable consumer protection laws.

By engaging our services, you agree to the terms outlined in this Policy. If you have any questions, please contact:

2. Scope of This Policy

This Policy applies to:

  1. All clients worldwide who purchase services directly through our website, official platforms, or via approved contracts.

  2. Recurring subscriptions billed monthly or annually via Stripe, PayPal, Wise, Payoneer, or Square.

  3. One-time service packages, such as campaign launches, audits, or consultation fees.

  4. Custom contracts, unless otherwise agreed in writing under separate terms.

This Policy does not apply to:

  • Third-party tools or software you integrate independently (e.g., Facebook Ads, Google Ads, Zapier).

  • Transactions made outside our approved payment processors.

3. Refund Eligibility

3.1 Full Refunds

You are entitled to a 100% refund if:

  • You purchased a service but no work has started (e.g., onboarding documents not submitted, no campaign setup).

  • The service purchased is unavailable, and we cannot provide a suitable alternative.

  • A duplicate payment was made due to technical error.

3.2 Partial (Pro-Rated) Refunds

In cases where work has already begun, we may issue a pro-rated refund covering the unused portion of services. Examples include:

  • CRM setup completed but no campaigns launched.

  • Consultation scheduled but canceled before delivery.

Partial refunds will be calculated based on actual services rendered.

3.3 Non-Refundable Services

Due to the nature of digital services, the following are non-refundable:

  • Advertising spend paid to third parties (Facebook, Google, TikTok, LinkedIn).

  • Completed services such as strategy sessions, campaign launches, or automation builds.

  • Custom work that required staff hours, creative assets, or technical development.

  • Discounted services or promotional packages, unless required by law.

4. Cancellation of Services

4.1 Subscription Cancellations

  • Monthly subscriptions (e.g., social media management, CRM hosting) can be canceled by providing 7 days’ notice before the next billing cycle.

  • Annual subscriptions can be canceled at renewal; refunds for mid-term cancellations are issued only at our discretion.

  • Requests must be sent to billing@hashesagencyllc.com.

4.2 One-Time Service Cancellations

  • Once a project has been initiated, cancellations may result in partial refunds (see Section 3.2).

  • Completed one-time services are non-refundable.

4.3 Agency-Initiated Cancellations

We reserve the right to cancel services immediately if:

  • Fraudulent activity is detected.

  • Client engages in abuse, harassment, or breach of our Terms of Service.

  • Payment fails or chargeback disputes are filed without first attempting direct resolution.

5. Refund & Cancellation Process

  1. Submit Request:
    Send your refund or cancellation request to support@hashesagencyllc.com with:

    • Order/Invoice Number

    • Service purchased

    • Reason for request

  2. Billing Review:
    Our billing team (billing@hashesagencyllc.com) will review within 48 business hours.

  3. Decision & Communication:
    You will be notified via email regarding approval, denial, or request for additional information.

  4. Escalation:
    If you disagree with the outcome, escalate to management@hashesagencyllc.com.

  5. Legal Action:
    Final disputes may be addressed via legal@hashesagencyllc.com.

6. Dispute Handling

6.1 Direct Resolution Preferred

We strongly encourage resolving disputes directly with us before contacting your bank or payment processor.

6.2 Processor Disputes

If a dispute is filed through Stripe, PayPal, Wise, Payoneer, or Square, we will submit documented evidence, including:

  • Signed contracts

  • Communication records

  • Proof of work delivered

6.3 Escalation Channels

7. Refund Timelines

  • Approved refunds are processed within 7–14 business days.

  • Refunds are always issued through the original payment method.

  • Delays caused by banks or external processors are beyond our control.

8. Special Circumstances

  • Force Majeure: No refunds for disruptions due to natural disasters, internet blackouts, or government restrictions.

  • Fraudulent Transactions: If we suspect fraud, we may withhold refunds until the matter is resolved.

  • Promotions: Refunds for discounted services follow our Promotions Policy (see Section 12).

9. Case Examples

Example 1:

A client purchases a CRM setup but cancels before onboarding.
✅ Eligible for 100% refund.

Example 2:

A client books a 3-month marketing package, cancels after 1 month.
✅ Partial refund issued for unused 2 months.

Example 3:

A client disputes payment after campaigns ran for 30 days.
❌ Refund not provided. Dispute handled with Stripe.

10. Customer Rights & Responsibilities

  • You have the right to clear, transparent billing.

  • You are responsible for providing accurate payment details and honoring your contract.

  • You may escalate unresolved issues to management@hashesagencyllc.com.

11. Frequently Asked Questions (FAQ)

Q1: Can I get a refund if I didn’t see results?
Results vary by industry. Refunds are based on service delivery, not outcomes.

Q2: What if I was charged twice?
Contact billing@hashesagencyllc.com for immediate correction.

Q3: How long does it take to process a cancellation?
Within 48 hours of request submission.

Q4: Can I escalate disputes beyond billing?
Yes, escalate to management@hashesagencyllc.com.

12. Contact Information